Privacy Notice
At CatchApp, we’re serious about the protection and privacy of our users. This Privacy Policy describes how data is processed at CatchApp. If you have any questions, please get in touch with us at info@catchapp.mobi.
1.Introduction
This policy applies where we are acting as a data controller with respect to the personal data of our users; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, “we”, “us” and “our” refer to CatchApp Ltd
2.How we use your personal data
2.1 When you sign up to CatchApp, you provide us with your name, mobile number and email address (“account data“). This allows us to verify who you are. This data is held as long as you have an account with us and is used for the purposes of providing our service, ensuring the security of our service, and communicating with you.
2.2 We also process data about your usage of CatchApp (“usage data“) so that we can continue to provide and improve the service. The usage data may include your IP address, geographical location, browser type and version, operating system, length of visit, page views and navigation paths, as well as information about the timing, frequency and pattern of your service use. We use third party tracking and analytics solutions to help us log this data. Details of these providers can be found in section 3.
2.3 We may process information contained in any enquiry you submit to us about CatchApp (“enquiry data“). The enquiry data may be processed for the purposes of providing our service, improving our service and ensuring the security of our service.
2.4 We may process information that you provide to us for the purpose of sending email notifications and/or newsletters (“notification data“). This notification data may be processed for the purposes of providing our service by sending you relevant notifications and/or newsletters.
2.5 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping, as well as improving our service and/or resolving an issue.
2.6 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
2.7 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.
2.8 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.9 Please do not supply any other person’s personal data to us, unless we prompt you to do so
3.Providing your personal data to others
3.1 CatchApp uses third party services that collect log data. This log data is used for troubleshooting, statistics, analytics, quality assurance, and to monitor system security and can be analyzed to that end. We collect this information to record, analyze and track users’ use of CatchApp for troubleshooting, statistics, analytics, quality assurance, product improvement, monitor system security, and to trigger relevant notifications and updates based on usage
3.2 By accessing CatchApp, you consent to the collection and use of your information by these third-party vendors. Below are links to the privacy policies of the third party service providers used by CatchApp:
– Google Analytics
– Flurry Analytics
– Firebase
– Intercom
– Clockwork
– SendGrid
3.3 CatchApp’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements
4.Permissions in CatchApp for iPhone
4.1 CatchApp requests access to your phone contacts in order to send meeting invites on your behalf and to let you know when your phone contacts join CatchApp. Your contacts’ mobile numbers and email addresses will be uploaded to our heavily encrypted cloud servers anonymously, so we will never know who they belong to.
4.2 CatchApp requests access to your calendar so that you can see your existing calendar commitments when selecting free timeslots to offer in your invites. Because CatchApp syncs directly with your calendar, your calendar events are never shared with us and never leave your device.
4.3 CatchApp requests access to your photos so that you can upload a profile picture to use with the Service. CatchApp includes your profile picture in meeting invites that you send to your contacts.
4.4 CatchApp requests access to your camera so that you can take a profile picture for your account.
4.5 CatchApp requests to send you email notifications in order to send information related to meetings scheduled on CatchApp. We may also send you notifications about updates, new features, important information or general tips.
You may opt out of any of these permissions by going to ‘Settings’ page in CatchApp and clicking on ‘Manage Permissions’.
5.International transfers of your personal data
In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.1 The hosting facilities for CatchApp are situated in the UK.
5.2 Our notification and analytics providers are situated in the US, Ireland and Israel. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards. For more information, please visit read the “Adequacy of the protection of personal data in non-EU countries” available by clicking HERE (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en).
6.Retaining and deleting personal data
This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.1 We will only retain your data for as long as is legally necessary or in accordance with the purpose for which they were processed. Your ‘Account Data’ and ‘Usage Data’ will be retained for as long as you are a user of our services so that we can continue to provide the service to you. For all other data, we have an interest in continuously improving our service and adjusting our communications in line with your needs. We act on the presumption that our interests are predominant. If you have consented to data processing, this consent will apply.
6.2 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.3 CatchApp may delete user accounts if they remain inactive (i.e. not accessed) for 6 months or longer.
7. Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We will notify you of significant changes to this policy by email.
8. Your rights
In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.1 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict or object to processing;
(f) the right to data portability;
(h) the right to withdraw consent.
8.2 You have the right to access your personal data, including details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
8.3 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.4 You have the right to the erasure of your personal data without undue delay. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
8.5 You have the right to restrict or object to the processing of your personal data, unless there is legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.6 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.7 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
9. POLICY FOR CHILDREN
9.1 We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us at info@catchapp.mobi.
10.Our details
10.1 This software is owned and operated by CatchApp Ltd.
10.2 We are registered in England and Wales under registration number 09777752, and our registered office is: Stapleton House, Block A, 2nd Floor, 110 Clifton Street, London, United Kingdom, EC2A 4HT
10.3 You can contact us:
(a)by post, to the postal address given above;
(b)by email at info@catchapp.mobi
Last updated: April 11 2024
This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cookies Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to CatchApp Ltd. , Stapleton House, Block A, 2nd Floor, 110 Clifton Street, London, United Kingdom, EC2A 4HT.
Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
Website refers to CatchApp Bookings, accessible from https://catchapp.mobi/bookings
You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
The use of the Cookies
Type of Cookies We Use
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
Targeting and Advertising Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.
Social Media Cookies
Type: Persistent Cookies
Administered by: Third-Parties
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Your Choices Regarding Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
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More Information about Cookies
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Contact Us
If you have any questions about this Cookies Policy, You can contact us:
By email: info@catchapp.com