Your customer’s satisfaction with your products is one thing, but their satisfaction with your service itself is a whole different ball-game. Zendesk helps you retain customers by making customer service a more unique and tailored experienced, with an inbuilt CRM tool to boot.

Used by small independants all the way to huge companies and even the UK Government, Zendesk is a customer service and sales CRM software that lets you put your customers first, providing them with potentially multiple amazing support lines.

Zendesk is a great way to help retain customers, and have incredible scalability with your business. With CatchApp Bookings in the picture, each time a customer (be it potential or repeat) organises an appointment, a new Zendesk ticket can be automatically generated!

CatchApp can save you bundles of time, but if you’re new to the genius scheduling and how it works; CatchApp lets you create a bookable calendar for your meetings and appointments, and lets you fill your schedule efficiently. If you’re having eight meetings a week for a whole year (except when you’re out the offices, of course), CatchApp saves you up to one month of time that would usually be spent organising meetings, rearranging, and following up on RSVPs. Want to make scheduling hassle-free? Sign up and get an account here.

Making zaps couldn’t be easier, and now that Zapier has also added in multiple action zaps, you can create tickets at the drop of hat with some easy and intuitive automation.

Pairing the genius scheduling of CatchApp with Zendesk couldn’t be easier. All you need is a CatchApp Bookings account, a Zendesk account, and your Zapier account to get started. Creating your own custom CatchApp and Zendesk connection through Zapier is super easy, and we’ve made a how-to for that. You can check it out here.