Cancelling and Rescheduling (How To)

Life is unpredictable, and there may be times when you need to cancel or reschedule an appointment. With CatchApp, you have the flexibility to manage your bookings and make necessary changes whenever needed. In this article, we will guide you through the process of cancelling and rescheduling appointments, ensuring a smooth and hassle-free experience.


Cancelling an Appointment

You are able to customise

1) Login to your CatchApp account.
2) Go to your “Bookings” page.
3) Locate the appointment you wish to cancel.
4) Click on the appointment to view the details.
5) Look for the “Cancel” option and click on it.
6) Provide a reason for the cancellation
7) Confirm the cancellation

Rescheduling an Appointment

This will enable you to

1) Login to your CatchApp account.
2) Go to your “Bookings” page.
3) Find the appointment you want to reschedule.
4) Click on the appointment to access the details.
5) Look for the “Reschedule” option and click on it.
6) Select a new date and time for the appointment.
7) Confirm the rescheduling


What can I do now?

Now that you know how to cancel and reschedule appointments on CatchApp, you can:

  • Effectively manage your bookings, even in unexpected circumstances.
  • Provide timely notifications to the relevant parties about changes in appointments.
  • Optimize your schedule to accommodate new priorities and availability.

Outcomes for this…

By utilizing the cancellation and rescheduling features on CatchApp, you can expect the following outcomes:

  • Enhanced flexibility in managing your appointments.
  • Improved communication and transparency with your clients or attendees.
  • Streamlined scheduling process, allowing for better time management.

To take it to the next level:

  • Fine-tune your availability
  • Manage your Availability Control
  • Add Buffers for your meetings

Explore our Help Center for more ways to use CatchApp to make scheduling easier.

Have a question? If you have any questions, please reach out to our team by using our contact form. We’re available 24/7 and happy to help! 

Written by
Leo Kabbara
Published
12th June 2023
Share

Request a Feature or Open a Ticket

Facing an issue or missing a feature you require?

Let us know 👇

What is CatchApp?

CatchApp Bookings is an easy scheduling tool made for businesses and professionals to save 5 hours of time weekly!

Make it possible for your clients to make appointments with you whenever & wherever saving you time.

What are Event Types?

Event Types allows you to create multiple appointment types for all the different types of appointments you need to schedule. You can set the appointment duration, location and availability separately for each event-type, in addition to Advanced Settings to refine your bookings.

How will using CatchApp impact me?

When you get started, you will save on average 5 hours per week from admin scheduling which allows you to get a 30% increase in productivity which includes a revenue boost as well. Meetings will be higher quality and will see significant improvement in attendance of attendees.

Not mentioning how CatchApp is designed to seamlessly connect with not only your calendar but to a unlimited amount of apps through automations, supercharging your tech-stack and improving your workflow.

How does CatchApp differ from competitor products/services?

Our product is more intuitive, faster to set-up, most importantly we provide customer support live 24/7 directly on the platform, via email and we offer to go on a video call to personalize and support the service and user-experience for each customer (to ensure each of our customers get the most out of the platform).

Can I get support on the Platform itself?

Certainly, each page will have a chat box on the bottom right, click on it and tell us what issue you’re facing and you should receive a response from one of our experts in no time (expect delay from 5 minutes to 30 minutes)

Can I claim my free complimentary demo?

Yes!

Anyone who wants to use CatchApp is entitled to a 1-to-1 session with one of our experts. Just get in touch to request your session here.

What is the difference between the free trial and the paid version?

The paid subscription version of CatchApp Bookings gives you access to unlimited event-types, scheduled meetings, SMS and Email reminders, access to over 3000 integrations, and a plethora of customisation options but the free trial does not.

I have a general question!

Email us at info@catchapp.mobi for specific questions relating to your subscription or more general questions about our products.

Otherwise read our blog for more tips and tricks to get the most out of CatchApp’s functionalities. Follow us on Twitter, Facebook, and Instagram for the full story behind CatchApp and to hear about our latest features.